8) Confidentiality
Maintaining strict confidentiality of client records and information is very important to us. BLESSED ABA THERAPY Corp. will maintain records at both our corporate offices (Corporate office: 3845 Cypress Creek Parkway Suite 447, Houston TX 77068) and electronically on our BLESSED ABA THERAPY owned secured servers. Records may only be accessed by authorized personnel and will be protected via locked file cabinets and encrypted passwords on computers. No information related to an individual who is receiving services, either verbal or written, will be released to other agencies or individuals without the express written consent of the individual's legal guardian. BLESSED ABA THERAPY maintains all records for at least a 10-year period or 1 year past the age of 18, whichever is greater.
By law, however, the rules of confidentiality do not pertain under the following conditions.
1. Mandated reporters: All BLESSED ABA THERAPY Corp. staff are mandated by law to report the following to the local law enforcement office and/or the local child welfare office for investigation.
a. Suspected, reported, or observation of abuse, neglect, or harassment of any minor, disabled, or elderly person.
b. Reports of suicidal or homicidal ideations, whether reported in person, via phone, or electronic means.
c. When a client or another individual's life is in danger or is reported to be in danger, BLESSED ABA THERAPY Corp. has the right to warn the potential victim and notify law enforcement.
d. In the event of a medical emergency, emergency personnel may be given necessary information from your medical record.
e. BLESSED ABA THERAPY Corp. staff may consult with other BLESSED ABA THERAPY Corp. staff for the purpose of case consultation, releasing only the necessary information regarding the reason for consultation.
2. Subpoenas and court orders: We are required by law to produce medical records or appear in court to answer questions regarding the individual served if we are subpoenaed or otherwise court ordered.
3. State or Department of Health Complaints: If you file a complaint against BLESSED ABA THERAPY Corp. with the State or with the Department of Health and they request medical records or other information regarding your services, we are required to release the requested information.
4. When legal documentation is provided of legal guardianship, we are required to share all records with all legal guardians at their request, regardless of if one of the guardians’ requests that we do not share the information.
5. In the event of the client's death or disability, the information may be released if the client's personal representative or the beneficiary of an insurance policy on the client's life signs a release authorizing disclosure.
6. Caregivers are required to obtain consent from the BLESSED ABA THERAPY staff when the staff member is the subject of video monitoring, and/or audio recording. Caregivers should follow their state-specific laws regarding audio recording and video monitoring.
7. To request professional credentials of your clinical staff of BLESSED ABA THERAPY, contact our Human Resources Department in writing at HR@ blessedabatherapy.com. The credentials request will be processed within 3 to 5 business days. If you choose to break confidentiality by sharing private information through conversations or an unsecured communication medium (e.g., email, telephone), BLESSED ABA THERAPY cannot be held liable for the outcome.